A Letter
To all the customers who think they're better than everyone else:
News flash: You're not. If you think you can do my job better than me, then by all means, have at it. I'll see you in a couple of hours and then you can tell me how hard it is to get small children to sit still.
If you have a young child who is very active, then stop yelling at both the child and the photographer and actually start doing something. If all you're going to do is stand in the back of the room or sit on your fat arse while I'm doing all the work, then you deserve to have bad pictures. If you have a special request, like soft focus, be warned that the sitting takes longer because we cannot focus the camera with the soft focus filter on the camera. Not only that, but if you want soft focus and the child is running back and forth, please understand that the sitting will take much longer.
Cussing out your photographer will not make the sitting any shorter. Actually it will, I will simply ask you to leave and never return. I will expose your film right in front of you and you will no longer the welcome at any studio in the company. I have that kind of power, and I'm not afraid to use it. Asking me if there is another photographer to take your pictures five minutes into the sitting because I'm 'not effing good enough' is not going to make me want to help you or be nice to you.
When we tell you that we'll call you when your pictures are ready, that doesn't mean come in some time the next day and we'll have everything ready for you. That means that we'll call you when your pictures are ready. It's also very important to have your phone number so we can actually call you. Telling us that letting you know when your pictures will be ready isn't a good enough reason to have your phone number isn't going to help matters at all. It's not our fault that our machine broke down, so stop yelling at us like it was. Don't come into our store with an attitude problem and tell the manager that she wasn't there (she was. She was there all night) so she has no right to say anything. You are the one who has no right. Get out of my store and if you come back we'll call security to throw your ignorant arse out the door. You were the only one having a huge problem with the machine being broken. If you took your head out of your arse long enough to look around the room, you would see that you're the only one getting worked up.
Also, please remember what you tell me. If you tell me that you're planning on coming back another day to view your pictures, don't be surprised that they're not done in an hour. Don't tell people that you never mentioned coming back tomorrow. This isn't as bad as cussing me out, but it's still a pain in the arse to try to explain to my managers that you told me one thing and you're telling them another. It's far easier to forgive a misunderstanding than a major attitude problem.
M
P.S. To all the customers who understand everything: THANK YOU SO MUCH!!!! We love it when a large group is really easy going and calm about the whole situation. Actually we love it when any group is calm and understanding.
M
News flash: You're not. If you think you can do my job better than me, then by all means, have at it. I'll see you in a couple of hours and then you can tell me how hard it is to get small children to sit still.
If you have a young child who is very active, then stop yelling at both the child and the photographer and actually start doing something. If all you're going to do is stand in the back of the room or sit on your fat arse while I'm doing all the work, then you deserve to have bad pictures. If you have a special request, like soft focus, be warned that the sitting takes longer because we cannot focus the camera with the soft focus filter on the camera. Not only that, but if you want soft focus and the child is running back and forth, please understand that the sitting will take much longer.
Cussing out your photographer will not make the sitting any shorter. Actually it will, I will simply ask you to leave and never return. I will expose your film right in front of you and you will no longer the welcome at any studio in the company. I have that kind of power, and I'm not afraid to use it. Asking me if there is another photographer to take your pictures five minutes into the sitting because I'm 'not effing good enough' is not going to make me want to help you or be nice to you.
When we tell you that we'll call you when your pictures are ready, that doesn't mean come in some time the next day and we'll have everything ready for you. That means that we'll call you when your pictures are ready. It's also very important to have your phone number so we can actually call you. Telling us that letting you know when your pictures will be ready isn't a good enough reason to have your phone number isn't going to help matters at all. It's not our fault that our machine broke down, so stop yelling at us like it was. Don't come into our store with an attitude problem and tell the manager that she wasn't there (she was. She was there all night) so she has no right to say anything. You are the one who has no right. Get out of my store and if you come back we'll call security to throw your ignorant arse out the door. You were the only one having a huge problem with the machine being broken. If you took your head out of your arse long enough to look around the room, you would see that you're the only one getting worked up.
Also, please remember what you tell me. If you tell me that you're planning on coming back another day to view your pictures, don't be surprised that they're not done in an hour. Don't tell people that you never mentioned coming back tomorrow. This isn't as bad as cussing me out, but it's still a pain in the arse to try to explain to my managers that you told me one thing and you're telling them another. It's far easier to forgive a misunderstanding than a major attitude problem.
M
P.S. To all the customers who understand everything: THANK YOU SO MUCH!!!! We love it when a large group is really easy going and calm about the whole situation. Actually we love it when any group is calm and understanding.
M
Labels: angry customers, portraits, work
posted by Morrigan Le Fey at 4:10 PM
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